Privacy Policy

At Femina Shopping Mall, we deeply value your trust and are committed to protecting your privacy with the highest standards. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or services.

Note: This policy is subject to change periodically without prior notice. We encourage you to review this page from time to time to stay informed. Please note that this Privacy Policy does not apply to our business partners, affiliates, or third-party websites. We advise you to review their respective privacy policies separately.

Information We Collect

We collect only the necessary customer information to enhance our services and improve your experience. We do not sell or rent your personal data to third parties. The information collected includes:

• Personal Information: Name, email address, phone number, shipping/billing address, and account credentials.

• Transaction and Payment Details: Payment information is securely handled by our payment gateway partners and is not stored by Femina Shopping Mall.

• Order and Purchase History: Includes items purchased, dates of transactions, and related records.

• Survey Responses: Demographic information (age, gender, preferences) collected via optional surveys.

• Cookies and Browsing Data: To personalize browsing, track product interest, and improve website functionality.

• Session and Traffic Logs: Includes IP address, device/browser type, and navigation behavior.

• Third-Party Sign-In Info: If you log in using platforms like Facebook or Google, certain shared profile information may be collected.

• Communication Records: Emails, chats, or any other messages exchanged with our support team.

Note: Publicly shared user-generated content (like reviews or testimonials) is not considered personal information.

How We Use Your Information

We use your data responsibly to improve your experience and streamline our services. Uses include:

• Service Fulfillment: Sharing relevant data with our team, affiliates, and service partners to process orders or provide support.

• Personalized Experience: Analyzing behavior to show relevant offers, products, or content.

• Marketing & Communication: Sending updates about offers, new arrivals, or promotions. You may opt out at any time.

• Analytics & Performance Tracking: Cookies and logs help us understand visitor behavior and enhance website functionality.

• Legal & Security Compliance: Ensuring compliance with legal requirements, fraud detection, and resolving disputes when necessary.

Data Security & Protection

We follow stringent security protocols to protect your personal data from unauthorized access, misuse, or disclosure. All payment-related data is handled by PCI-compliant payment partners to ensure maximum safety.

Communication

I would like to receive communication from Femina Shopping Mall via SMS, email, OBD, Google RCS, and WhatsApp for services, offers, and updates.

Opt-Out & Contact

You may opt-out of non-essential communications at any time. If you'd like to update or remove your information, please contact us at:

Femina Shopping Mall
📍 Shop No. 107A, Femina Shopping Mall
Williams Road, Near Ramyas Hotel
Cantt Colony, Tiruchirappalli – 620001, Tamil Nadu
📞 +91 98949 96662
📧 info@fsmtrichy.com